We sat down with our Business Development Executive, Joe Murray, to find out a bit more about what he does in his day-to-day role, and how he’s excited for future growth at Ventilation Megastore.
My role includes the day-to-day running of the business, including following up enquiries and putting together quotes for customers. I’m also very actively involved in the growth and development of the business alongside the senior management team.
I regularly work alongside our fantastic marketing team to help distribute informative content to help to grow the firm - our aim is to be the market leader in the UK for MVHR (mechanical ventilation heat recovery) systems.
Every project is completely different! Talking through different options with our customers and coming up with the best solution for their individual needs is always interesting and exciting.
It’s also a great feeling to know that you’re genuinely saving people a significant amount of money, as well as reducing their carbon footprint - I’ve got genuine faith in all of our products.
It’s been great to watch Ventilation Megastore grow - when I first started the role, it was very much a blank canvas. We’ve put several processes in place to make the customer journey and experience as smooth and simple as possible.
The role itself has evolved too - I’ve gone from doing a lot of planning and working behind the scenes, to engaging with hundreds of customers every week, which I really enjoy. The response has been great, and we’ve received brilliant feedback which is always fantastic to hear.
My career has definitely been mainly focused around customer service - from high end restaurants in London, to selling wills. I’ve also got a background in acting and music, which I think really helps when it comes to talking and engaging with people - it’s the best part of the job.
Outside of work, I enjoy playing rugby and the guitar (not simultaneously). Explaining a black eye and a limp into the office on a Monday morning is always entertaining!
We’re at the stage now where Ventilation Megastore is growing almost on a daily basis! From my perspective, there’s been a couple of reasons for this. I really wanted to focus on making the process as simple as possible, as at first glance, MVHR can seem a little daunting if it’s not something you’re familiar with.
In reality, it’s a lot simpler than people may think, and it’s about explaining things as simply as we can to our customers. We explain things in a way that you don’t need an engineering degree to understand, which I think has helped customers feel at ease and know exactly what they’re investing in with our products.
People are a lot more economically and environmentally conscious these days, and are actively seeking solutions to lower their carbon footprint and reduce their high energy bills. It’s great to be able to help them with both of these things, via such a simple, affordable solution!
Ventilation Megastore really is growing at a great place. In a year’s time, the plan is to have a larger, dedicated team to provide a great service to even more people across the country. We want VMS to be the very first port of call when people think about MVHR, and we’re definitely heading in the right direction to achieve this. It’s really exciting to be a part of at the beginning of it all.
Do you want to find out more about MVHR and how it can benefit you? Get in touch with Joe and the team today for information.
